Job Description

ph3MacGregor – Let’s shape the future together /h3 pMacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world's merchant fleet. /p h3Overview /h3 pWe are looking for a dedicated and organized Account Support professional to join our team and serve as a vital link between our customers and internal operations. In this role, you will be the primary point of contact for spare parts requests, ensuring that every customer receives timely, accurate, and seamless service while supporting our sales team in achieving operational excellence. Reporting directly to the Customer Experience Team Leader, this position is based in Bergen, Norway. /p h3Responsibilities /h3 ul liManage the full order cycle for spare parts, from initial inquiry, processing orders to delivery and final invoicing. /li liServe as the first point of contact for customers, keeping them informed throughout the delivery process. /li liIdentify potential risks to on-time delivery and work cross-functionally to resolve challenges, ensuring we always deliver on our promises. /li liDevelop a deep understanding of customer needs and act as their internal advocate to ensure a high‑quality service experience. /li liLog claims or complaints, identify root causes with the team, and contribute to continuous improvement and preventative actions. /li liPerform essential administrative tasks and maintain up‑to‑date knowledge of products and systems to support the wider sales department. /li liSupport and mentor newer team members by sharing best practices and contributing to a positive, knowledge‑sharing environment. /li /ul h3Qualifications /h3 ul liA demonstrated customer‑first mindset with a strong passion for delivering exceptional service. /li liExceptional organisational skills and a detail‑oriented, structured approach to work. /li liProven ability to take ownership of issues and drive them through to resolution. /li liExcellent proficiency in written and spoken English. /li liStrong collaboration and problem‑solving skills to navigate complex operational issues. /li liExperience in a relevant industry, such as maritime, logistics, or industrial spare parts/supply chain and/or technical background is an advantage. /li liFamiliarity with ERP (SAP) and CRM (Salesforce) systems is a plus. /li /ul h3Benefits Company Culture /h3 pWith us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. Values guide our work: /p ul liIntegrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders. /li liQuality is valued in our processes, products and services and helps to improve our customers’ performance and our own competences. /li liSafety is essential in everything we do. /li /ul pMacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants. /p h3Additional Information /h3 pDo you have questions regarding the role? Please contact Anthony Jamieson, Customer Experience Team Leader at /p pPlease submit your application by 28 February. /p /p #J-18808-Ljbffr