Job Description

ph3LOCATiON: REMOTE BASED IN THE US OR CANADA /h3h3Employment Type: Full-time, 5-Day Work Week /h3pThis is not your typical customer support position.br/This matters. /ph3The World We’re Building /h3pAt Arendal Sound, customer experience is not a reactive function.br/It is a strategic pillar. /ppbWe believe customers deserve calm authority, clear guidance, and honest answers, especially when decisions matter. /b /ppWe build trust through judgment, craft, and long-term thinking.br/Not hype. Not scripts. Not noise. /ph3The Team and the Mission /h3pYou will sit within our Customer Experience team, but you will not work in isolation.br/You will collaborate closely with Marketing, Digital Platform, Product, Operations, and CX peers. /ppbYour mission is to raise the quality, clarity, and confidence of every customer interaction, and to improve the systems behind them. /b /ppThis role carries responsibility.br/And trust. /ph3How We Work /h3pWe hire people we trust.br/We onboard thoughtfully.br/We expect ownership, adaptability, and quiet excellence. /ppIf you are looking for scripts, ticket quotas, or a stepping stone, bstop here /b.br/If you want responsibility, real impact, and the trust to exercise judgment, keep reading. /ph3The Role /h3pbTitle /b: bAudio Experience Advisor /b /ppbRole Summary /b /ppThis is a judgment-led CX role. /pulliYou guide customers with authority and restraint. /liliYou help people make the right decisions, not just fast ones. /liliYou actively contribute to improving how customer experience works across the company. /li /ulpYou will be onboarded thoughtfully into our systems, products, and way of working.br/We expect you to adapt quickly and take ownership of your craft within our culture. /ppYou are not here to follow standards.br/You are here to uphold and quietly raise them. /ph3Why This Role Exists /h3pWe compete on trust, clarity, and long-term relationships.br/This role exists to ensure our customer experience evolves with the same intention as our products. /ph3You Will Love This Role If You Enjoy /h3ulliActing as a trusted advisor in complex, high-expectation customer conversations /liliExercising judgment without scripts or constant escalation /liliTaking ownership of customer cases from start to finish /liliIdentifying patterns and friction, then working with Marketing, Platform, and Product to fix them /liliShaping tone, clarity, and standards for written communication /liliContinuously raising the bar for what great CX looks like /li /ulh3You Will Love This Role If You Enjoy /h3pbThis role is not traditional customer support.br/ /bIt does not run on scripts, macros, or predefined answers. /ppbThis role is not volume-driven.br/ /bWe do not optimize for ticket count alone. We optimize for judgment, clarity, and customer confidence. /ppbThis role is not a learning or training position.br/ /bYou are expected to arrive ready to contribute, and continue learning to sharpen judgment, not to acquire fundamentals. /ppbThis role is not about titles, tenure, or hierarchy.br/ /bWe are not hiring for status or entitlement.br/We are hiring for people who quietly take responsibility. /ppbExperience in audio performance, production, or engineering alone is not sufficient for this role. /bbr/You must be able to translate technical and listening experience into clear, unbiased guidance for home audio systems in real living spaces. /ppbThis role is not reactive.br/ /bYou are expected to notice friction, patterns, and weak signals, and act on them without waiting for permission. /ppbThis role is not a place to hide.br/ /bYour decisions, communication, and standards will be visible and relied upon. /ph3bImportant Clarifier /b /h3pbThis is not about tenure or titles.br/ /bIt is about having seen enough real situations to know what good judgment looks like, and being willing to own the outcome. /ppbIf you want comfort, predictability, or to be told exactly what to do, this role will frustrate you.br/ /bIf you want responsibility, influence, and the mandate to quietly raise standards, you will feel at home. /ph3Who This Role Is Perfect For /h3pbThis role is for people who: /b /pulliHave outgrown scripted or tightly controlled CX environments /liliThink in systems and customer journeys, not isolated cases /liliAre calm, clear, and authoritative in complex conversations /liliTake responsibility naturally, without needing permission or recognition /liliCollaborate across teams to improve outcomes, not just report issues /liliAre comfortable advising customers who already know what they are talking about /liliCan translate technical audio concepts into clear guidance without dumbing them down or hiding behind jargon /liliThrive in environments built on trust, autonomy, and clear responsibility /li /ulpbThis role is designed for people who want meaningful responsibility and room to grow through impact, not for those primarily optimizing for title or compensation. /b /ph3Who This Role Is Perfect For /h3pMost people should not apply.br/We expect that. /ppIf this description resonates rather than discourages you, you are likely exactly who we are looking for. /ppbChallenge /b: We don’t settle for average. We hire A-Players. Are you ready? /ph3bApply Now to start your journey with Arendal Sound. /b /h3h3bWARNING: HIGH-ACHIEVERS ONLY /bbr/ARE YOU THE EXCEPTION? /h3pIf this is you, then go here to submit an inquiry for this position (5min): /p /p #J-18808-Ljbffr