Job Description

pp We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 150 countries and in 50 different languages. /ppWe work with some of the largest professional services, consulting, hospitality, leisure, retail, and pharmaceutical brands in the world including Circle K, Starbucks, IHOP, Coca-Cola, Panera, PwC, and many more. /ppAttensi is growing at an exponential pace and we are now focused on growing our business in new markets. Our team now consists of more than 250 Game Changers across our HQ in Oslo, Norway and London and we have started building our team in Boston, with almost 30 people on the ground already. Here, we plan to establish a large team and a strong presence – SUPERFAST! /ppbCustomer Success Manager /b /ppAs part of delivering on our international growth, we are now seeking a driven Customer Success Manager, particularly focused to strengthen our already relentless customer orientation within our premier accounts. Working closely with the business unit team, this person will develop and grow relationships with existing accounts within this sector ensuring the long-term success of our customer portfolio. /ppThis is a key role within one of Attensi’s most exciting offices, and there is ample opportunity to influence the shape of the role. As a company we also believe in empowering people to grow and develop and have a strong record of giving people further opportunities as we scale. /ppAs a Customer Success Manager, you will delve deep to understand the key technical operational challenges each customer is facing, and how Attensi’s product suite can maximize impact for them, and help them use Attensi in the best way possible. /ppYou will work to ensure successful implementation, launch and continuous use of Attensi's solutions with your customers and will develop strong operational relationships with key stakeholders to ensure they experience value from the partnership. You will join a team of 4 CSMs already on the team, also work closely with Account Managers, Account Directors, Product Teams on new growth opportunities for your customers. /ppIf you have a passion for developing relationships and delivering real impact to customers, this is a great opportunity to join a strong team in an exponential growing technology business, backed by prominent investors and with fantastic products that make a real, measurable impact. /ppbWhat will you do here? /b /ppThe very first thing you will do once you join us, is to get to know and love our products, values, people and way of operating. We want you to get under the skin of our business and truly understand the value we provide our customers, so that you can approach your role with genuine excitement and confidence. /ppBeyond that, your role will largely revolve around activities such as: /pullipEnsuring the happiness and success of a portfolio of accounts. /p /lilipDeveloping strong relationships with Managers, Directors and C-level Executives within Learning and Development Operations departments to understand how Attensi’s products can aid in solving some of their hardest organizational challenges. /p /lilipMapping organizational challenges, training and development needs and co-developing solution content and proposals together with Account Managers Account Directors to help drive the growth retention of the customer. /p /lilipDeveloping powerful evaluation decks that demonstrate real world impact against customers goals and driving Attensi’s utilization as a key business tool. /p /lilipTranslating complex technology principles, hierarchies and integration set-ups to key customer stakeholders so that operational decisions can be made and executed upon. /p /lilipTranslating customer business challenges to internal Attensi technical product teams so that new features and product development occurs in step with what the market requires. /p /lilipCreating and delivering launch communication plans to ensure successful and impactful solution launches. /p /lilipDriving knowledge about Attensi in the space through participation in industry forums, social channels and attending select industry events and exhibitions, etc. /p /li /ulpbWho are we looking for? /b /ppWe are looking forsomeonewith drive, creativity, courage, and motivation to create real value and change. You have an analytical approach and the ability to think at a second level on problems, challenges and opportunities. You have a solid business understanding and are best when having to deal with multiple technical led problems and developing creative solutions. /ppWe are looking forsomeonesmart, analytical,highly organized, commercial, empathetic,comfortable taking an insight-driven approach to developing relationships and delivering value for customers and for Attensi. /ppYou are passionate, curious, love learning – and learn fast. You bring energy and engagement to work, and thrive when spending your days in a dynamic, fast-paced environment, working closely with other people. /ppThe right person for our team will have: /pullip3+ years of experience with customer-oriented work, in proven customer success roles. /p /lilipPrevious experience working in technology businesses, interacting with technology stacks and software solutions is critical. /p /lilipPrevious experience owning renewals on a significant but focused portfolio of business. /p /lilipPrevious experience of working within account team structures, having regular collaboration focus on customer success owning measurable impact. /p /lilipA proven track record of supporting solution launches and engaging with senior customer stakeholders to ensure ongoing success. /p /li /ulpbWhat do we offer? /b /ppAt Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in a flat, open and free environment, surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically. /ppYou will play a central role in our largest and fastest growing team and will have very good opportunities for further development and growth in both the role and the company. /ppAttensi has an energetic and social working environment. And with that, we have the appreciation and understanding behind operating in a hybrid model, where we are in-person three times a week in our office near North Station/TD Garden. We work hard, but also have a lot of fun. Monthly social activities like Attensi-days, sporting events, after-work drinks, get togethers, game nights and company trips to our Norwegian HQ or elsewhere, are some of the ways in which we ensure we not only work together, but also play together! /ppbAre you a Game Changer? /b /p /p #J-18808-Ljbffr