Job Description

ph3What To Expect /h3 pAs a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery. /p pYou have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. /p h3What You’ll Do /h3 ul liTake over the customer once the order has been placed and guide them through the delivery process /li liValidate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process /li liCreate an ownership solution for customers who have made their purchase without previous interaction with Tesla /li liUse your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process /li liCommunicate regularly with customers, setting the right expectations and providing updates on delivery timelines /li liAddress any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise /li liEnsure that all required documentation is completed accurately and on time /li liClosely adhere to all processes to ensure a speedy revenue recognition and cash collection /li liCoordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience /li liEnsure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction /li liConduct vehicle handovers /li liMeet or exceed delivery targets and performance metrics /li /ul h3What You’ll Bring /h3 ul liStrong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment /li liGood problem-solving skills, with the ability to anticipate and address potential issues before they arise /li liExcellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues /li liAbility to explain complex topics to customer in simple terms /li liAttention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time /li liAbility to work independently and as part of a team /li liPassion for Tesla's mission and products, and a desire to provide an exceptional customer experience /li /ul /p #J-18808-Ljbffr