Job Description

ph3About Wolt /h3 pAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. /p pAt Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world. /p pOur Sales teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career. /p h3What you’ll be doing /h3 pAs Merchant Services Associate, you’ll play a vital role in supporting our merchant partners throughout their journey with Wolt. You will be the bridge between our operations team and our partners, ensuring smooth collaboration, top-quality service, and continuous development opportunities. This role is an exciting mix of partner support, process management, and business growth. /p h3Day-to-day in this role you’ll: /h3 ul liBuild strong relationships with partners by training them on how to use our systems and keeping them updated on improvements /li liEnsure partners reach the highest service standards by conducting frequent quality and satisfaction checks /li liSupport partner business growth by analyzing and sharing data insights /li liManage and update partner menus and visuals to ensure alignment with the Wolt brand /li liAssist the Development team with urgent cases as needed /li liShare best practices across the team to improve processes and support /li /ul h3Our humble expectations /h3 ul liHave the charm, empathy and honesty to build strong relationships. /li liAre used to high-performance, high-expectation cultures. /li liHave a proven track record of making sales and closing deals. /li liTake a hands‑on, proactive approach to getting stuff done and seeing things through. /li liHave fluent and persuasive written and spoken communication skills in English and Norwegian. /li liAre entrepreneurial, innovative, and good at solving problems. /li liCan adapt quickly in a rapidly changing market. /li liHave around 1 year of customer support or partner operations experience. /li /ul h3Why you’ll love it /h3 ul lib /ul /li /p /b