Job Description

ppHCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered on digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of $13+ billion. /ppFor more information on how we process your personal data, please refer to HCLTech’s bCandidate Data Privacy Notice /b. /ph3Job Summary /h3pThe Senior Support Lead in Site Reliability Engineering (SRE) will be responsible for overseeing the support and reliability operations within the organization. This role will focus on ensuring the stability, performance, and efficiency of the systems while leading a team of support engineers to provide exceptional service. /ph3Key Responsibilities /h3ulliLead and manage a team of support engineers in resolving incidents, requests, and problems to ensure system uptime and reliability. /liliCollaborate with the engineering and development teams to implement efficient and scalable solutions that enhance system performance. /liliDevelop and maintain support documentation, standard operating procedures, and best practices for the support team. /liliIdentify opportunities for automation and implement tools to streamline support processes. /liliMonitor system performance and provide recommendations for improvements to optimize system reliability. /liliParticipate in on call rotations to address critical incidents and ensure 24/7 system availability. /liliConduct regular performance evaluations, provide feedback, and mentor team members to promote professional growth. /li /ulh3Skill Requirements /h3ulliIn-depth knowledge of site reliability engineering (SRE) principles and best practices. /liliProficiency in system monitoring, incident management, and performance tuning tools. /liliStrong understanding of cloud services, microservices architecture, and containerization technologies. /liliExcellent problem-solving skills and the ability to troubleshoot complex technical issues. /liliExperience with scripting languages (e.g., Python, Bash) for automation and tool development. /liliFamiliarity with agile methodologies and DevOps practices for continuous integration and delivery. /liliStrong communication and leadership skills to effectively lead a support team and collaborate with cross-functional teams. /liliAbility to work under pressure, prioritize tasks, and manage multiple projects simultaneously. /li /ul /p #J-18808-Ljbffr