Job Description

ph3Job Description /h3 h3About the Role /h3 pDo you thrive on solving complex technical challenges, leading a team, and making a real impact on customer operations? As our bTechnical Leader, Crane Lifting Equipment /b, you will play a pivotal role in keeping offshore rigs operational by guiding a skilled team and serving as the go‑to technical authority for customers, service engineers, and internal NOV teams. /p pIn this role, you will lead a growing team of Technical Advisors within the Aftermarket organization (COE Tier 3), overseeing critical technical escalations for NOV’s installed base of cranes and lifting systems. You will combine hands‑on troubleshooting expertise with people leadership, ensuring that your team delivers precise, professional technical support—24/7, every day of the year. /p pThis is a highly impactful position within our Technical Equipment Support Services (TESS) department, where your knowledge, collaboration, and leadership will help minimize customer downtime and strengthen NOV’s global reputation for excellence. /p h3About The Company /h3 pNOV is a leading provider of technology, equipment, and services to the global oil and gas industry. Since 1862, we have pioneered innovations that improve the efficiency, safety, and environmental impact of operations worldwide. /p pOur Aftermarket group ensures that customers receive world‑class support throughout the lifecycle of their equipment. Within this group, the TESS department provides fast, reliable, and expert technical assistance across the globe—supported by powerful tools like bTracker /b and beHawk™ Remote Support /b, which allow us to troubleshoot issues whenever and wherever they arise. /p pAt NOV, you will join a global family of dedicated professionals who collaborate, innovate, and push boundaries together. /p h3What We Offer /h3 ul liA highly influential technical leadership role with global impact /li liOpportunity to lead and grow a team of passionate technical professionals /li liDaily collaboration with Subject Matter Experts, Engineering, Sales, Rentals, and Workshop teams /li liHands‑on exposure to advanced crane and lifting technologies /li liProfessional development pathways in leadership, technical expertise, and cross‑functional collaboration /li liOn‑site work at our Kristiansand location with a supportive, flat organizational structure /li liThe chance to shape the future of technical support within NOV’s Aftermarket business /li /ul h3Key Responsibilities /h3 ul liLead and develop a team of Technical Advisors; guide a multi‑location team (Kristiansand and Molde), provide coaching, and support shift planning to ensure continuous 24/7 delivery of technical support. /li liServe as NOV’s technical authority for crane systems; act as the primary escalation point for complex technical issues, supporting customers, field service engineers, and cross‑functional teams. /li liTroubleshoot and resolve advanced technical issues; apply deep knowledge of crane and lifting equipment to diagnose challenges and collaborate with Product Engineering to implement effective solutions. /li liEnsure accuracy and quality in technical documentation; approve technical reports, damage assessments, and recommendations with a focus on precision, structure, and professionalism. /li liPartner across internal departments; work closely with Engineering, Sales, Rentals, and the Workshop to deliver seamless customer support and drive operational excellence. /li liRepresent NOV in customer interactions; participate in customer meetings as a trusted technical advisor, offering insights that help prevent downtime and enhance operational performance. /li /ul h3Qualifications Skills /h3 h3Essential Qualifications /h3 ul li5–10 years of experience with offshore cranes and lifting equipment – ensures strong domain knowledge and capability to solve complex technical issues /li liExcellent communication skills in English – crucial for supporting customers and collaborating across teams /li liDemonstrated interest in leadership and team development /li liAbility to thrive in a demanding, fast‑paced support environment that operates 24/7 /li /ul h3Desired Qualifications /h3 ul liExperience with NOV cranes or equivalent OEM equipment – valuable for faster onboarding and stronger technical insight /li liFamiliarity with electrical/automation systems for crane operations – a strong advantage /li liOffshore experience – preferred for understanding operational conditions and constraints /li liNorwegian language skills – a significant benefit for customer and team communication /li liExperience as project lead, site manager, or informal team leader – helpful for transitioning into formal leadership /li /ul h3Soft Skills /h3 ul liStrong problem‑solving mindset with the ability to stay calm under pressure /li liLeadership potential with the ability to motivate and guide others /li liClear and confident communicator /li liCollaborative approach and ability to work across diverse technical teams /li liAbility to manage multiple tasks and priorities in a dynamic environment /li /ul h3Why Join Us? /h3 pJoin our Global Family. We offer an inspiring place to work with great opportunities to develop your skills and the opportunity to work with the brightest minds in the oil and gas industry. You will become part of a professional culture where we work together in teams with other dedicated professionals to achieve common goals. /p pNOV is a leading provider of technology, equipment, and services to the global oil and gas industry that supports customers full‑field drilling, completion, and production needs. Since 1862, NOV has pioneered innovations that improve the cost‑effectiveness, efficiency, safety, and environmental impact of oil and gas operations. NOV powers the industry that powers the world. /p /p #J-18808-Ljbffr