Job Description

Our vision, our mission and our work are all defined by one goal – ending extreme poverty, whatever it takes. We believe that no-one should have to live in fear that they won't have a home to sleep in or enough food to feed their children. For over 50 years we have been working with the world's poorest people towards this goal.brTitle: TelemarketerbrLocation: Our office is located in Dublin 2 and the role will be in the office full-time.brTerms: 12-month Fixed Term Contract / GB2 (€27,342 - €30,380)brReports to: You will report to the Telemarketing Manager and Team Leader and work closely with colleagues in the Direct Marketing Executives, Donor Care team, and Fundraising Systems Team and wider Concern teams.brWork Schedule: Monday to Friday, from 10 AM to 6 PM.brTotal Hours: 35 hours per week.brWork Environment: This role requires being in the office full-time.brThe job:brThis role involves supporting the Public Affairs Department on different projects, by contacting donors in relation to cash/regular giving donations and non-financial supportbrIf you join us, this is what you will be doing:brTo complete Telemarketing campaigns and reach key performance indicatorsbrGeneral Campaign Tasks:brContacting existing donors or prospects by telephone as part of a Marketing Campaign.brTo ensure that all calls made are in line with the procedures of ConcernbrTo achieve productivity and ensure key performance indicators are met.brTo ensure accurate and complete information is captured in CRM systems.brAttend campaign briefing and training and participate actively within the training environment.brMaintain a professional and courteous manner when interacting with donorsbrUndertake specific tasks and projects as directed by the Telemarketing Project Manager.brEssential: brEnglish fluencybrSome fundraising experiencebrMin 6-12 months telesales customer service experience preferably in a contact centre or telesales role.brPrevious experience of working to and exceeding targets.brExcellent interpersonal and communication skills with the ability to work in a team.brExcellent planning and organisational skills and a desire to develop in the role by engaging in training and accepting feedback and supervision from management.brStrong negotiation and objection handling skills.brGood IT skills with knowledge of MS Office, in-house databases, the Internet and able to analyse information.brFriendly and professional telephone manner.brDesirable:brInterest/Experience in international development.brYou will report to the Telemarketing Manager and Team Leader and work closely with colleagues in the Direct Marketing Executives, Donor Care team, and Fundraising Systems Team and wider Concern teams.